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Freddy M.
Freddy M., Technician
Category: Electronics
Satisfied Customers: 18398
Experience:  Years of experience
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Cannot scan to my computer from Epson wf3520

Resolved Question:

cannot scan to my computer from Epson wf3520
Submitted: 1 year ago.
Category: Electronics
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
What version of windows or mac is on the computer? How are you trying to scan?

Customer: replied 1 year ago.

windows 7. tried to scan photo that I placed into printer then tried to scan from computer.

Expert:  Freddy M. replied 1 year ago.
How did you try to scan from the computer? For example what program and steps did you use? Did you get an error?
Customer: replied 1 year ago.

I used icon Epson then click my printer wf3520 then scan,hoping it would show up on computer as it has done before but getting error.

Expert:  Freddy M. replied 1 year ago.
I need the exact and entire error it gives you please. You can get bacjk to me by going to justanswer.co.uk and clicking on my questions at the top of the page.
Customer: replied 1 year ago.

sorry it states, cannot communicate with the scanner..my scanner was on and connected to my computer.

Expert:  Freddy M. replied 1 year ago.
How is the printer connected to the computer? Can you print?
Customer: replied 1 year ago.

usb and it prints

Expert:  Freddy M. replied 1 year ago.
Please disconnect and then reconnect both ends of the USB cable.
After that please try scanning using windows fax and scan.
You can get to it by clicking on search and typing in scan, it should come up in the list.
Click file and new scan to start a scan.
Customer: replied 1 year ago.

seems to be working

Expert:  Freddy M. replied 1 year ago.
I am glad to hear it please don't forget to leave a positive rating for my help it is greatly appreciated,.
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