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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37543
Experience:  Electronics Engineer
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I have an Epson WF 3620 printer connected by WiFi to

Customer Question

Hi
I have an Epson WF 3620 printer connected by WiFi to apples macbook computers. It often takes two or three attempts to establish a communication link between computer and printer before printing starts.
Error message - New WF 3620 - can't print - cannot find printer
This then becomes Communications Error
Press the pause and retry icon and after a couple of goes the printing starts.
What can I do?
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you firs power off the printer and the wifi router and wait 5 minutes.
Then power on the wifi router and wait 5 minutes
Power on the printer, restart the Mac and tell me if it now prints please.
Customer: replied 1 year ago.

Hi Richard

I have done what you suggested above, and the printing is much more reliable.

I have had only one incident in about 10 printing sessions when I have to try more than once to print (rather than every other time!)

thanks

Chris

Expert:  Richard replied 1 year ago.
Your welcome Chris!

the router may still be reloading, but any continued issues let me know

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you