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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 33998
Experience:  Electronics Engineer
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I have a HP Officejet Pro 8600 and the ADF is not picking up

Resolved Question:

I have a HP Officejet Pro 8600 and the ADF is not picking up the paper to scan or copy. I have gone through all the troubleshooting suggestions on the HP site and am at my whits end. It is only 18 months old and has not been used heavy-handedly. Please help!
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
with the paper, can you hold the batch and flip it through your fingers.
This will ensure its all unsticking.
Then put it in the printer and try to print.
Let me know the results please
Customer: replied 1 year ago.
Not picking up still
Expert:  Richard replied 1 year ago.
ok, clean the rollers as best as you can get to them and then try to feed the paper through it.
Let me know the results please
Customer: replied 1 year ago.
I have already done this as the HP troubleshooting site suggested it - no difference.
Expert:  Richard replied 1 year ago.
ok, then the coating on the rollers has malfunctioned and would need to be replaced as its not sticking to the paper. It will have been faulty for it to only occur within 18 months
I am really sorry about this and you are going to have to return the printer to have the rollers replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.
Can I buy replacement rollers and fix them myself? The warranty has expired.Thanks
Expert:  Richard replied 1 year ago.
No sorry, only the print head and paper assembly is sold as it is very rare rollers are needed. As such they do not sell them seperatly sorry
But most retailers give a 2 year warranty on this, are you sure its expired?
Customer: replied 1 year ago.
Yes unfortunately it has definitely expired. Not sure that I will buy HP again as I have had nothing but trouble fro this printer and we need it for work! Would it be worth me taking it to the supplier to repair or would it be cheaper to simply replace it?
Expert:  Richard replied 1 year ago.
Cheaper to replace as they need to get the rollers from HP, would take some time, and with labor will be above 100 with a limited warranty, I would advise to avoid this type of repair.
Richard, Engineer
Category: Electronics
Satisfied Customers: 33998
Experience: Electronics Engineer
Richard and 2 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
OK thanks for your help. I will put a rating in for you.

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