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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 35377
Experience:  Electronics Engineer
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Sony MHC-5550 mini Fi component electronics Won't play

Resolved Question:

Sony MHC-5550 mini Hi Fi component electronics
Won't play CD's. Error message reads 'NO DISC' when I press play
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you remove the power to the unit and wait 10 minutes for all residue power to drain.
Then connect the power, turn it on and tell me if it now plays a disk please
Customer: replied 1 year ago.
Just got answer. Disconnected 3 mins ago
Expert:  Richard replied 1 year ago.
Sorry I do not exactly understand your response. Where you able to do my last instructions?
Customer: replied 1 year ago.
5 minutes to go before reconnecting
Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.
Reconnected. Doesn't play CD. 'No disc' error message
Expert:  Richard replied 1 year ago.
ok, and if you try another, same issue correct?
Customer: replied 1 year ago.
Yes
Expert:  Richard replied 1 year ago.
ok, it will either be a dirty or faulty lensI advise you to clean the lens with a disk cleaner. If you do not have one, you can get one herehttp://www.amazon.com/Maxell-DVD-LC-DVD-Lens-Cleaner/dp/B00000JPPIOnce cleaned, try to play a disk, if it still fails it means the Lens has faultedIn this event, I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.If you have problems, or would like any additional information or assistance, please do not hesitate to let me know.And if you can take a second to rate my service, that would be greatly appreciated.Thank you
Richard, Engineer
Category: Electronics
Satisfied Customers: 35377
Experience: Electronics Engineer
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