How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 11452
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your Electronics Question Here...
Shahid is online now

The Samsung light is on at the bottom of my TV. But the TV

Resolved Question:

The Samsung light is on at the bottom of my TV.
But the TV will not come on and seems to be stuck !
Submitted: 2 years ago.
Category: Electronics
Expert:  Shahid replied 2 years ago.
Hello, I'm Shahid and will be happy to assist you. I need additional info of TV symptoms to troubleshoot the problem. This is not an answer so do not rate it.- Can you please get me the model number written on back of TV?- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?- Does TV menu screen come up when push menu button on TV or its remote?Thanks.
Customer: replied 2 years ago.

Cannot move TV to get number.

Yes video devices are plugged in.

Nothing happens when I press the menu button.

#The screen is just blank

Expert:  Shahid replied 2 years ago.
OK, you can get TV model number from user manual or check small sticker that would be pasted on side panel of TV as model number is ***** info to get related manual for troubleshooting purpose.
Customer: replied 2 years ago.

Sorry do not have manual.

My Husband has put it somewhere.

I think I am going to give up on this.

Thank you.

Expert:  Shahid replied 2 years ago.
ah OK, TV model number is ***** only way to know what type of this TV is and to get related service manual for troubleshooting the problem. Please reply back when you get these info to continue.Thanks.
Customer: replied 2 years ago.
Sorry I know without the manual or model number you were stuck.
My Friend came in this morning, she turned all wall switches off and on again.
It worked.
She said it happens with her TV.
Thank You.
Expert:  Shahid replied 2 years ago.
Nice, glad to know that reset the TV resolved the problem.Have nice time!Shahid.
Shahid and 2 other Electronics Specialists are ready to help you