How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 18124
Experience:  Over 16 years of experience in the Electronics and IT industries.
30970729
Type Your Electronics Question Here...
Pete is online now

I have a Kobo Touch and it refuses to delete some old empty,

Customer Question

I have a Kobo Touch and it refuses to delete some old empty, unwanted collections. Also if I try to rename a collection the new title comes up empty and the old named collection remains. Is there any way to correct these two problems?
Submitted: 2 years ago.
Category: Electronics
Expert:  Pete replied 2 years ago.
Hi there,
If the old collections refuse to delete, then the only way around this is to perform a factory reset on the Kobo Touch and register it with your account again.
Pete and 3 other Electronics Specialists are ready to help you
Customer: replied 2 years ago.
Sorry Pete,

it didn't work. I did the factory reset and reloaded my library, but the collections came up as before and I still couldn't delete the empty ones. Have now given up and will ignore them.

Pauline