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dresteve2000
dresteve2000, Customer Service
Category: Electronics
Satisfied Customers: 1557
Experience:  Electronics expert.
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My dvd will not play on my panasonic home thetre says disk

Customer Question

my dvd will not play on my panasonic home thetre says disk not compatable
Submitted: 1 year ago.
Category: Electronics
Expert:  dresteve2000 replied 1 year ago.
Hi, I am A. Stevens here to help with your question! Could you let me know what type of DVD disc this is? Also and the model number of your Panasonic player?
Customer: replied 1 year ago.
The home theatre system is panasonic SA-BTT505 message says as follows disk not comparable .
Have switched in off have changed settings will not work
Expert:  dresteve2000 replied 1 year ago.
Is this perhaps a disc you or someone else created? (not directly from manufacturer) also what are the contents of the disc? is it video, photos, ?
Customer: replied 1 year ago.
It will not play any type of.disk from shop it keeps saying same message
Customer: replied 1 year ago.
The disk message is unsupported disk for all dvd will not play anything
Expert:  dresteve2000 replied 1 year ago.
I understand, so the first thing to try would be to update the software of the player. You can do so using the instructions at this link http://av.jpn.support.panasonic.com/support/global/cs/bd/download/btt505/index2_euro.html
Customer: replied 1 year ago.
Done all that firmware up
To date message still says disc incompatible no change
Expert:  dresteve2000 replied 1 year ago.
I see, so the next thing might be to try a DVD cleaning disc
Expert:  dresteve2000 replied 1 year ago.
Do you have one? Or I can assist you to locate one if you like
Customer: replied 1 year ago.
Done that will not play message same it's dry cleaning disk
Expert:  dresteve2000 replied 1 year ago.

I see...so sorry to say then the unit has most likely gone defective...I can assist you to locate a service center if you would like