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Ask Viet - Technician Your Own Question
Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 38161
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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I want to set up my printer to work wirelessly

Resolved Question:

I want to set up my printer to work wirelessly
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.
Hi,
I'm sorry about the issue. What's the model of your printer?
What is the model of your Internet modem/router device?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you
Customer: replied 2 years ago.
brother MFC J870DW
technicolour tg582n pro
win 10
Expert:  Viet - Technician replied 2 years ago.
Thank you. Is it currently printing via wired connection?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 2 years ago.
yes wired, have never tried running it wirelessly,
Expert:  Viet - Technician replied 2 years ago.
Can I connect remotely to your computer, so I can troubleshoot this issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 2 years ago.
As a last resort yes, I'm not saying it doesn't work, have never tried , just don't know how to set it up,
Expert:  Viet - Technician replied 2 years ago.
I can provide you written instructions you can try first. If needed, then I can connect remotely to your computer and fix okay? Remote support is quicker and easier for you as I would do all the troubleshooting steps for you. Otherwise, it will take longer as I need some time to write all the instructions for you; it requires a lot of steps for setting up wi-fi/wireless, so please wait for me to write the steps. Thank you.
Customer: replied 2 years ago.
Thank you....im waiting
Expert:  Viet - Technician replied 2 years ago.
You're welcome. STEP 1: Uninstall the printer for now. Disconnect the printer's USB cable from the computer.Right-click on Start (which is the windows logo button at the bottom left of the computer's screen), then click on Control Panel, then open Programs -> Programs and Features, then uninstall the Brother program, if it's there.Go to Control Panel\Hardware and Sound\Devices and Printers and if you see any Brother printer, then right-click on it, and remove it for now. You can do STEP 1 first while I am writing more steps. Please wait. Thank you.
Customer: replied 2 years ago.
usb disconnected from pc, software removed
Expert:  Viet - Technician replied 2 years ago.
STEP 2:- Click on Start -> Settings -> Network & Internet, then click on your connection type there, i.e., Wi-Fi and/or Ethernet, then click on the Connected item, then make sure to turn on "Find devices and content".
Customer: replied 2 years ago.
cant find ...Find devices and content
Customer: replied 2 years ago.
what is connected item?
Expert:  Viet - Technician replied 2 years ago.
See image below:http://winaero.com/blog/wp-content/uploads/2015/06/windows-10-change-network-type-private-public.pngSee full details athttp://winaero.com/blog/change-network-location-type-public-or-private-in-windows-10/
Customer: replied 2 years ago.
its on now
Expert:  Viet - Technician replied 2 years ago.
STEP 3:- On the printer, press the WiFi button, then select Setup Wizard, if prompted to Enable WLAN or Switch Network interface to wireless, then press Yes, then select / connect to your Wi-Fi/wireless network name.If needed, see full instructions on page 31 on the Quick Setup Guide at the website below:http://download.brother.com/welcome/doc003115/cv_mfc870dw_uke_qsg_lel592004.pdfThank you.
Expert:  Viet - Technician replied 2 years ago.
STEP 4:- Download / install the Full Driver & Software Package at the website below:http://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=mfcj870dw_us_eu_as&os=135&dlid=dlf005335_000&flang=8&type3=11, make sure to select wireless option when prompted during installation, then check printing via wireless.Please reply at the box below. Thank you.
Viet - Technician and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.
Thank you, ***** ***** desk top and laptop, just need to figure out if I can print my email from my kindle now, that would really be the cherry on the cake.
Expert:  Viet - Technician replied 2 years ago.

You're welcome. Great. Please see Brother printing information for kindle at the website below:

http://www.brother-usa.com/connect/mobile/android.aspx

Thank you.