How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 11010
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your Electronics Question Here...
Shahid is online now

My name's Donna. We have a Samsung 46" smart TV, was all

Customer Question

Hi, my name's Donna. We have a Samsung 46" smart TV, was all ok until yesterday when we had sound but picture wasn't right. Just colour lines & squares
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.
Hello, I'm Shahid and will be happy to assist you. I need additional info of TV symptoms to troubleshoot the problem.This is not an answer so do not rate it.- Can you please get me the model number written on back of TV?- Does TV menu option screen come up when press Menu button on TV or its remote?Thanks.
Customer: replied 1 year ago.
Hi, nothing happened when we used the remote &/or the TV menu buttons. We have taken it back to the original supplier as we understand it to have failed.
Expert:  Shahid replied 1 year ago.

Thanks Donna for the info. Colour lines & squares on screen issue related to LCD/LED panel which need to be replaced, I hope your TV would still be under warranty so returning it to supplier/ store will help to get replacement TV or repair it under warranty. I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work.
Good luck!
Shahid.

 

Related Electronics Questions