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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 35350
Experience:  Electronics Engineer
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I have a Samsung NP300EA laptop - can I upgrade it to Windows

Resolved Question:

I have a Samsung NP300EA laptop - can I upgrade it to Windows 10
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
If it is allowing you to download it from within the computer (via the windows logo in the bottom right) then it should be allowed.
Whats the error message that you received when trying to do this?
Customer: replied 1 year ago.
I can't see the answer at all and I've paid!
Expert:  Richard replied 1 year ago.
ok, I think you missed my message which I sent to you, I will repeat it again below
If it is allowing you to download it from within the computer (via the windows logo in the bottom right) then it should be allowed.
Whats the error message that you received when trying to do this?
Customer: replied 1 year ago.
I can't see the message - now can you wait whilst I check pls
Expert:  Richard replied 1 year ago.
yes no problem
Customer: replied 1 year ago.
I'm downloading it again in the Windows update bit so I get the message - I reckon this will take a good 20 -30 mins. In the update history it just said it failed
Expert:  Richard replied 1 year ago.
ok, normally it should also give an error code which is also helpful for me
Customer: replied 1 year ago.
No code -
Expert:  Richard replied 1 year ago.
ok
Customer: replied 1 year ago.
Sorry to keep you waiting
Expert:  Richard replied 1 year ago.
its no problem!
Customer: replied 1 year ago.
It's just downloading for installation at the moment
Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.
Now it's asking me to remove apps
Samsung recovery solution
Expert:  Richard replied 1 year ago.
ok, then it has determined these to be incompatible so if you wish to proceed you will have to remove them.
Customer: replied 1 year ago.
Ok I've uninstalled them - it didn't ask me to do that last time.
Expert:  Richard replied 1 year ago.
ok, this can be a positive step, now proceed with the download / install and let me know how it goes please
Customer: replied 1 year ago.
Yes
Expert:  Richard replied 1 year ago.
Thanks.
Customer: replied 1 year ago.
It's progressing with the upgrade now
Expert:  Richard replied 1 year ago.
Thanks, ***** ***** know the results please
Customer: replied 1 year ago.
Still waiting
Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.
It's still upgrading only 13% of the way
Expert:  Richard replied 1 year ago.
thanks, ***** ***** how far did it get in the past?
Customer: replied 1 year ago.
Not this far at all, it didn't get to install the programme
Expert:  Richard replied 1 year ago.
ok good
Customer: replied 1 year ago.
Upgrade now says 75% - hope it's worth it
Expert:  Richard replied 1 year ago.
We will soon find out
Customer: replied 1 year ago.
Thank you for holding my hand through the process - looks like it's worked - it's setting up my apps
Expert:  Richard replied 1 year ago.
Perfect! and to be honest, 10 is really good, you will like it and of course, any issues, you know where to find me.
Was a pleasure working with you.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.
Ok so can I ask you more questions about the upgrade if required?
Expert:  Richard replied 1 year ago.
yes, and if there just simple follow up questions you can ask them here within this question
Richard, Engineer
Category: Electronics
Satisfied Customers: 35350
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
Yeah all done - looks very snazzy. Was using Windows 7. Thank you very much

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