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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38585
Experience:  Electronics Engineer
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I have a Samsung NP300EA laptop - can I upgrade it to Windows

Resolved Question:

I have a Samsung NP300EA laptop - can I upgrade it to Windows 10
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
If it is allowing you to download it from within the computer (via the windows logo in the bottom right) then it should be allowed.
Whats the error message that you received when trying to do this?
Customer: replied 2 years ago.
I can't see the answer at all and I've paid!
Expert:  Richard replied 2 years ago.
ok, I think you missed my message which I sent to you, I will repeat it again below
If it is allowing you to download it from within the computer (via the windows logo in the bottom right) then it should be allowed.
Whats the error message that you received when trying to do this?
Customer: replied 2 years ago.
I can't see the message - now can you wait whilst I check pls
Expert:  Richard replied 2 years ago.
yes no problem
Customer: replied 2 years ago.
I'm downloading it again in the Windows update bit so I get the message - I reckon this will take a good 20 -30 mins. In the update history it just said it failed
Expert:  Richard replied 2 years ago.
ok, normally it should also give an error code which is also helpful for me
Customer: replied 2 years ago.
No code -
Expert:  Richard replied 2 years ago.
ok
Customer: replied 2 years ago.
Sorry to keep you waiting
Expert:  Richard replied 2 years ago.
its no problem!
Customer: replied 2 years ago.
It's just downloading for installation at the moment
Expert:  Richard replied 2 years ago.
thanks
Customer: replied 2 years ago.
Now it's asking me to remove apps
Samsung recovery solution
Expert:  Richard replied 2 years ago.
ok, then it has determined these to be incompatible so if you wish to proceed you will have to remove them.
Customer: replied 2 years ago.
Ok I've uninstalled them - it didn't ask me to do that last time.
Expert:  Richard replied 2 years ago.
ok, this can be a positive step, now proceed with the download / install and let me know how it goes please
Customer: replied 2 years ago.
Yes
Expert:  Richard replied 2 years ago.
Thanks.
Customer: replied 2 years ago.
It's progressing with the upgrade now
Expert:  Richard replied 2 years ago.
Thanks, ***** ***** know the results please
Customer: replied 2 years ago.
Still waiting
Expert:  Richard replied 2 years ago.
thanks
Customer: replied 2 years ago.
It's still upgrading only 13% of the way
Expert:  Richard replied 2 years ago.
thanks, ***** ***** how far did it get in the past?
Customer: replied 2 years ago.
Not this far at all, it didn't get to install the programme
Expert:  Richard replied 2 years ago.
ok good
Customer: replied 2 years ago.
Upgrade now says 75% - hope it's worth it
Expert:  Richard replied 2 years ago.
We will soon find out
Customer: replied 2 years ago.
Thank you for holding my hand through the process - looks like it's worked - it's setting up my apps
Expert:  Richard replied 2 years ago.
Perfect! and to be honest, 10 is really good, you will like it and of course, any issues, you know where to find me.
Was a pleasure working with you.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.
Ok so can I ask you more questions about the upgrade if required?
Expert:  Richard replied 2 years ago.
yes, and if there just simple follow up questions you can ask them here within this question
Richard and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.
Yeah all done - looks very snazzy. Was using Windows 7. Thank you very much