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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37597
Experience:  Electronics Engineer
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HOW DO I fix a carriage jam

Customer Question

hOW DO I fix a carriage jam
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please the make and model of the printer?
Thank you
Customer: replied 1 year ago.

HP Photosmart D7 160 series

Customer: replied 1 year ago.

Photosmart D7160

Customer: replied 1 year ago.

HP Photosmart D7160

Expert:  Richard replied 1 year ago.
Thanks
Can you remove the power to the printer and wait 10 minutes (so unplug it from the power socket)
Then connect the power, turn on the printer and tell me if you still get the error please.
Customer: replied 1 year ago.
Relist: Incomplete answer.
I have given the make and model number of the printer but have been given no information.
Expert:  Richard replied 1 year ago.
I asked you please to do a set of instructions, can you?
I think you missed this, I will repeat it below
Can you remove the power to the printer and wait 10 minutes (so unplug it from the power socket)
Then connect the power, turn on the printer and tell me if you still get the error please.
Customer: replied 1 year ago.

My printer is a Photosmart

My printer is a HP photosmart D1600

D7160

Expert:  Richard replied 1 year ago.
yes, I saw this everytime you wrote it
I asked you please to do a set of instructions, can you?
I think you missed this, I will repeat it below
Can you remove the power to the printer and wait 10 minutes (so unplug it from the power socket)
Then connect the power, turn on the printer and tell me if you still get the error please.