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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I HAVE A SHARP TV. THE SOUND HAS DISSAPEARED. WHEN I PRESS

Customer Question

I HAVE A SHARP TV. THE SOUND HAS DISSAPEARED. WHEN I PRESS THE VOLUME, THE MESSAGE ON THE SCREEN, IN YELLOW IS, HI-FI VOLUME. CAN YOU PLEASE HELP ME TO RESTORE THE SOUND?
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.
Hello, I'm Shahid and will be happy to assist you. I need additional info of TV symptoms to troubleshoot the problem. - Can you please get me the model number written on back of TV?- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the sound problem occur on all video input sources?Thanks.
Customer: replied 1 year ago.
Hi it is an Sharp Aquos. it is just a tv, no attachments
Expert:  Shahid replied 1 year ago.
- Can you please get me the model number written on back of TV?- How the TV gets channel signals, through antenna or cable box?
Customer: replied 1 year ago.
Cannot see any model number. there is a square grey box wired into the back. it is an ac adaptor: type number uadp-0241cepz. The television is fed off a Sky Box. I spent an hour on the phone with Sky, they did all their testing and said it is a problem with the TV
Customer: replied 1 year ago.
Hi anyone there?
Customer: replied 1 year ago.
There is a wall bracket screwed to the back of the TV, the serial number must be behind that
Customer: replied 1 year ago.
Will you please respond
Customer: replied 1 year ago.
IS THERE ANYONE THERE?
Expert:  Shahid replied 1 year ago.
Sorry about relayed reply, I was offline.Model number of TV is first thing to get related manual for troubleshooting purpose, however, have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in and check sound?Thanks.

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  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

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    Electronic Eng. Electronics Specialist. Circuit designer
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