How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 16555
Experience:  Over 16 years of experience in the Electronics and IT industries.
30970729
Type Your Electronics Question Here...
Pete is online now

I have a Galaxy S6 Edge purchased 10 Oct 2015. I have 2 issues

Resolved Question:

I have a Galaxy S6 Edge purchased 10 Oct 2015. I have 2 issues i hope you can help with?
1. Screen auto rotate keeps dropping off requiring me to select it again - annoying!
2. Email does no sync unless I draw the screen down - I have looked around the internet - this indicates I should tick the 'Auto' sync as I did on my S5 which worked perfectly. however, on the S6 Edge my choices are manual or every 15 minutes - where do i find the Auto setting? This is very annoying indeed.....
Can you help?
Kind regards
Mark
Submitted: 1 year ago.
Category: Electronics
Expert:  Pete replied 1 year ago.
Hi Mark, The screen auto rotate bug is known, and Samsung are working on a fix:http://www.computerworld.com/article/2912367/smartphones/samsung-confirms-screen-rotation-problem-with-some-galaxy-s6-edge-phones.html Go to Settings>Data Usage>Menu>Auto Sync Data and turn it on.
Pete, Engineer
Category: Electronics
Satisfied Customers: 16555
Experience: Over 16 years of experience in the Electronics and IT industries.
Pete and 2 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
Hi Pete,
Thanks for your reply - i found your solution to the sync issue online. my problem is: when I follow your instructions and get on to the Data Usage page I cannot find the Menu button and therefore cannot proceed. On the Data Usage page all i have is a 'More' button on top right corner. this gives me access to Restrict Background Data, Hide WiFi usage and Restrict networks.
Under the mail settings the minimum syc time i can see is 15 mins, I cannot find anywhere the option to Auto Sync.
I have found on the internet others suffering the same issue within in 12 days of purchase - they ended up getting an exchange. Is there a batch of phones with this glitch i can check the IMEI number against??

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions