How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: Electronics
Satisfied Customers: 17282
Experience:  Over 16 years of experience in the Electronics and IT industries.
Type Your Electronics Question Here...
Pete is online now

I have a Canon MP490 series printer - US Boo1 Suddenly it

Resolved Question:

I have a Canon MP490 series printer - US Boo1
Suddenly it tells me that there is no paper when there is.
What is wrong please, and how do I fix it?
Submitted: 1 year ago.
Category: Electronics
Expert:  Pete replied 1 year ago.
Hi there,First, check that there are no paper jams or obstructions in the printer, which would prevent the paper from feeding in correctly.Clean the rollers on the printer several times to ensure they can pick up the paper.Ensure that the paper guides in the cassette are snug against the paper.If that doesn't work, then the printer will require servicing.
Pete and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
Hello Pete,
Well the problem appears to have corrected itself. I checked for a paper jam first – then I picked it up – shook it – turned it upside down – swore at it – kept trying it a few times – and eventually it started to work.
As for your advice, it may well have proved helpful if I knew how to clean these ‘rollers’. As for getting it serviced; even if I could find someone reliable it would cost more than a new printer.
Thanks for trying.

Related Electronics Questions