Hi, My name is***** will assist you. I am sorry to hear that you are having this issue, follow these steps please>
Do not touch the cartridge in the area indicated (2); this can prevent the machine from detecting the cartridge.
If a replacement ink cartridge is not installed correctly, this problem may occur.
Follow the steps below to reinstall the ink cartridge:
If it still has error let me know the number on your ink cartridges please?