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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 33888
Experience:  Electronics Engineer
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Have an epson workforce 3640 ,by mistake I put in a wrong black

Customer Question

have an epson workforce 3640 ,by mistake I put in a wrong black cartridge ,replaced it with teh right one ,bu still no printing
kindly kolbjorn
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
What exactly happens when you try to print to it? What message do you get?
Customer: replied 1 year ago.
no reply
Expert:  Richard replied 1 year ago.
You mean you press print, and nothing happens on the computer? Not even an error message?
Customer: replied 1 year ago.
it prints but no text comes on the sheet of paper
Customer: replied 1 year ago.
no error message comes on the computer
Expert:  Richard replied 1 year ago.
Thanks
Can you remove the power to the printer by unplugging it from the power socket, then wait 10 minutes.
Then connect the power, turn it on and tell me if it now prints correctly please.
Customer: replied 1 year ago.
ok
Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.
sorry still no text on the paper ,go in under devices and printers and it say no printing waiting as it print one paper ,but no text come on it
Expert:  Richard replied 1 year ago.
Thanks
Can you follow the instructions here please to run a Nozzle clean
https://files.support.epson.com/docid/cpd3/cpd39368/source/printers/source/ink_functions/tasks/wf3620_7620/checking_nozzles_lcd_wf3620_7620.html
After running this, tell me if it then prints.
Let me know the results please
Richard, Engineer
Category: Electronics
Satisfied Customers: 33888
Experience: Electronics Engineer
Richard and 5 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
ok
clean the nozzle for the black and it then after 4 cleans ,went well so thanks richard
Customer: replied 1 year ago.
regarding tip I thought I paid £20 ?
Expert:  Richard replied 1 year ago.
you did pay that, the Tip is extra, like a bonus, and of course Optional, you do not have to leave a tip
Customer: replied 1 year ago.
ok not so much money richard as a pensionar
Expert:  Richard replied 1 year ago.
it is no problem at all!

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