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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36573
Experience:  Electronics Engineer
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I cant get my epson sw420w printer to print what do i do

Customer Question

i cant get my epson sw420w printer to print what do i do
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
What exactly happens when you try to print? What error do you receive?
And is this from a windows or Mac computer?
Customer: replied 1 year ago.
a windows pc...the print que says printing error but does not say what the error is
Expert:  Richard replied 1 year ago.
Thanks
Can you press the windows key + R and type in services.msc and press enter
Locate print spooler and click it and click Stop
Then click start and then try to print.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
else let me know the results please.
Richard and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
please can you do it for me
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
696(###) ###-####
Expert:  Richard replied 1 year ago.
connecting
Customer: replied 1 year ago.
i have done as you asked
Expert:  Richard replied 1 year ago.
Thanks, ***** ***** Teamviewer please and give me the password ***** connect
Customer: replied 1 year ago.
###-##-####5581
Expert:  Richard replied 1 year ago.
connecting.
Customer: replied 1 year ago.
Hi Richard...sorry but the label i needed to print is not printing...please can you help
Expert:  Richard replied 1 year ago.
ok, run teamviewer and give the password *****
Customer: replied 1 year ago.
696(###) ###-####
Expert:  Richard replied 1 year ago.
ok

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