How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 16303
Experience:  Over 16 years of experience in the Electronics and IT industries.
30970729
Type Your Electronics Question Here...
Pete is online now

Can youu help please I cannot connetc my Samsung TV to

Resolved Question:

Hi, Can youu help please I cannot connetc my Samsung TV to my Samsung curved sound bar.... it was working but now it is not
Submitted: 1 year ago.
Category: Electronics
Expert:  Pete replied 1 year ago.
Hi there,Please provide the model numbers for both?
Customer: replied 1 year ago.
Hi Pete,The TV is JS8500 curved screen and the sound bar is JS-WJ6000Cheers
Alex
Expert:  Pete replied 1 year ago.
Hi Alex,thanks for that..
Expert:  Pete replied 1 year ago.
Can the soundbar pair with any other device (e.g. a mobile phone)?
Customer: replied 1 year ago.
I believe so....it certainly recogises ......I will check!
Expert:  Pete replied 1 year ago.
Ok, great, also - what is the status of the Standby and Link lights on the soundbar when you try to pair it to the TV?
Expert:  Pete replied 1 year ago.
And what type of cable is the soundbar connected to the TV with?
Customer: replied 1 year ago.
I get an error message whe trying to connect my phone "Couldn't pair with [SAMSUNG] soundbar J-Series because of an incorrect PIN or Passkey
Customer: replied 1 year ago.
it is not connected with any cable....we had it connected wirelessly
Expert:  Pete replied 1 year ago.
Is there anything nearby that could be interfering with the wireless signal to the TV?
(eg. a fluorescent light, wireless router, mobile phone)
Customer: replied 1 year ago.
the blue light is solid on the Sub woofer and on the Soundbar itself it says "TV Sound Connect" then "TV Request"
Customer: replied 1 year ago.
I have had a look and can see nothing different relating to phones, routers, lights etc that would upset it. It just stopped working halfway through a film yesterday and the sound started commign through the TV
Expert:  Pete replied 1 year ago.
Ok, so it does not seem to be receiving the wireless signal from the TV..
Have you tried restarting both devices by powering them off for a few minutes, then turning them back on again?
Customer: replied 1 year ago.
I shall give it a punt :-)
Expert:  Pete replied 1 year ago.
Ok, let me know how it goes!
I'll be out for the next hour (Sunday lunch), but can reply back later...
Pete.
Customer: replied 1 year ago.
Hi Pete....all sorted...thanks for your help!
Expert:  Pete replied 1 year ago.
Glad to hear all is sorted!
Enjoy the rest of your weekend :)
Pete.
Customer: replied 1 year ago.
Thanks Pete, Appreciated.Cheers
Alex
Expert:  Pete replied 1 year ago.
You are welcome :)
Pete, Engineer
Category: Electronics
Satisfied Customers: 16303
Experience: Over 16 years of experience in the Electronics and IT industries.
Pete and 2 other Electronics Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.