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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 17354
Experience:  Over 16 years of experience in the Electronics and IT industries.
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Can youu help please I cannot connetc my Samsung TV to

Resolved Question:

Hi, Can youu help please I cannot connetc my Samsung TV to my Samsung curved sound bar.... it was working but now it is not
Submitted: 1 year ago.
Category: Electronics
Expert:  Pete replied 1 year ago.
Hi there,Please provide the model numbers for both?
Customer: replied 1 year ago.
Hi Pete,The TV is JS8500 curved screen and the sound bar is JS-WJ6000Cheers
Alex
Expert:  Pete replied 1 year ago.
Hi Alex,thanks for that..
Expert:  Pete replied 1 year ago.
Can the soundbar pair with any other device (e.g. a mobile phone)?
Customer: replied 1 year ago.
I believe so....it certainly recogises ......I will check!
Expert:  Pete replied 1 year ago.
Ok, great, also - what is the status of the Standby and Link lights on the soundbar when you try to pair it to the TV?
Expert:  Pete replied 1 year ago.
And what type of cable is the soundbar connected to the TV with?
Customer: replied 1 year ago.
I get an error message whe trying to connect my phone "Couldn't pair with [SAMSUNG] soundbar J-Series because of an incorrect PIN or Passkey
Customer: replied 1 year ago.
it is not connected with any cable....we had it connected wirelessly
Expert:  Pete replied 1 year ago.
Is there anything nearby that could be interfering with the wireless signal to the TV?
(eg. a fluorescent light, wireless router, mobile phone)
Customer: replied 1 year ago.
the blue light is solid on the Sub woofer and on the Soundbar itself it says "TV Sound Connect" then "TV Request"
Customer: replied 1 year ago.
I have had a look and can see nothing different relating to phones, routers, lights etc that would upset it. It just stopped working halfway through a film yesterday and the sound started commign through the TV
Expert:  Pete replied 1 year ago.
Ok, so it does not seem to be receiving the wireless signal from the TV..
Have you tried restarting both devices by powering them off for a few minutes, then turning them back on again?
Customer: replied 1 year ago.
I shall give it a punt :-)
Expert:  Pete replied 1 year ago.
Ok, let me know how it goes!
I'll be out for the next hour (Sunday lunch), but can reply back later...
Pete.
Customer: replied 1 year ago.
Hi Pete....all sorted...thanks for your help!
Expert:  Pete replied 1 year ago.
Glad to hear all is sorted!
Enjoy the rest of your weekend :)
Pete.
Customer: replied 1 year ago.
Thanks Pete, Appreciated.Cheers
Alex
Expert:  Pete replied 1 year ago.
You are welcome :)
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