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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38526
Experience:  Electronics Engineer
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My ASUS tablet is not sending emails, though it is receiving.

Resolved Question:

My ASUS tablet is not sending emails, though it is receiving. I've checked with my provider and there is no problem there (email on my laptop is fine).
I cannot get through to the helpline and the one time I did the person was very abrupt.
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.
Hi. Welcome to justanswer.Are you using any app foe your emails. Also specify who is the email provider? gmail, outlook or yahoo
Customer: replied 1 year ago.
Just the email app , email provider Tesco.net
Customer: replied 1 year ago.
Have spoken to Tesco, the settings are OK - email on my laptop is working fine
Expert:  nathan_mills replied 1 year ago.
Uninstall the app. And install it again.
Customer: replied 1 year ago.
I think the email is an integral app?
Expert:  nathan_mills replied 1 year ago.
can you log-out of your account on that app.
Customer: replied 1 year ago.
No
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
This is a different expert as your previous expert left.
First, are you getting an error message when trying to send and receive?
Customer: replied 1 year ago.
No it seems to be sending then flicks the email back into the outbox.
BTW I couldn't open the link you sent directly on my pad or my laptop!
Expert:  Richard replied 1 year ago.
Thanks
What model asus is the device?
Customer: replied 1 year ago.
K013(ME176CX)
Expert:  Richard replied 1 year ago.
Thank you
Remove the charger from the Asus and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the Asus and try to send an email.
Let me know the results please
Thank you
Richard, Engineer
Category: Electronics
Satisfied Customers: 38526
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you