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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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Have a 3d sony tv and bluray player. had to disconnect wiring

Customer Question

have a 3d sony tv and bluray player. had to disconnect wiring from dvd to tv and when I re attached it will no longer play bluray dvd. it will play ordinary dvd so is attached ok. only will not play bluray. all perfect up to now.
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please the make and model of the Bluray player and what exactly happens when you try to play a bluray?
Thank you
Customer: replied 1 year ago.
Sony 3d bluray DVD player bdp s490.
Says false on the dvd screen when you insert disc. on tv screen say cannot operate this disc.
Expert:  Richard replied 1 year ago.
Thanks, ***** ***** to reset the unit.
Please press setup on the home menu
Then go to Resetting, then to Reset to Factory Default
Let this complete and when it has, tell me please if the
Blurays now play.
Let me know the results please
Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 1 year ago.
calling now
Customer: replied 1 year ago.
Richard, I have plugged back in. I have found a screen that asks me if I want to restore factory settings. should i say yes to this.
Expert:  Richard replied 1 year ago.
yes please
then try to play the bluray
Customer: replied 1 year ago.
asking for new pin. is this ok
Expert:  Richard replied 1 year ago.
yes thats ok
Customer: replied 1 year ago.
Richard, No good. Still wont play blu ray. will play ordinary dvd's. have lost other channels now but will talk about that later. want to concentrate on getting blu ray back.
Expert:  Richard replied 1 year ago.
ok, it reset the Bluray so you just need to run in the channels again like you did when you first set it up.
Have you tried multiple bluray disks?
Customer: replied 1 year ago.
yes. have tried a number of different blu rays. none work.
Expert:  Richard replied 1 year ago.
Thanks
It is the internal mainboard or blueray lens that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
Thank you
Customer: replied 1 year ago.
how long does warranty normally last for this type of player and do I return it to where I purchased it.
Expert:  Richard replied 1 year ago.
It depends on the reseller but generally 2 years, you just return it to the place you purchased it from as they will handle this for you.
They can also check if the warranty is still valid.