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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 38578
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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I have an Epson SX515W printer, S,No,LEUY154445, DOP 20/10/10

Customer Question

I have an Epson SX515W printer, S,No,LEUY154445, DOP 20/10/10 which I am trying to pair with my Acer 5552 4GB laptop, DOP 20/10/10, Windows 7. It is paired with my desk-
top, also Windows 7, successfully. I get many fail messages due to incompatability. I
suspect that the printer needs an update since the manual only goes up to XP p/cs
What is your advice? (don't say buy a new one, it still works well) P.S.the laptop has a new hard drive and is up to date. Regards E.W.Bland
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.
Hi,I'm sorry about the issue. Don't use the printer CD disk. Can you please download and install the latest printer driver at the Epson website below:http://www.epson.co.uk/gb/en/viewcon/corporatesite/products/mainunits/support/3535, there, scroll down to the section DRIVERS & SOFTWARE, then download and install the Driver (v6.62) 29-Oct-2009 15.92 MBs, then check printing; once printing is working, then download and install the EPSON Scan (v3.760) 23-Sep-2009 12.28 MBsPlease reply at the box below to continue troubleshooting. Thank you.