How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

Sharp LC32D 44 Put tv on with remote green alights picture

Resolved Question:

sharp LC32D 44
Put tv on with remote green alights picture comes on but then goes off immediately
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you remove the power to the TV by unplugging it from the power socket.
Then hold the power button on the TV itself for 60 seconds then release.
Then wait 10 minutes, connect the power and turn it on and tell me how it then operates.
Let me know the results please
Customer: replied 1 year ago.
in the 10 min period now
Expert:  Richard replied 1 year ago.
Thank you
Customer: replied 1 year ago.
ok done that but same problem exists
Expert:  Richard replied 1 year ago.
Thanks
It is the internal powerboard that has faulted.
A corrupted firmware can cause this. But we have ruled this out by hard resetting it.
I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.
OK thanks
I have paid £27 through pay pal but do not need a monthly account. Is that ok
Expert:  Richard replied 1 year ago.
Thats no problem, its only a one off payment
If you need anything else, please let me know and please remember the service rating.
Thank you
Richard and other Electronics Specialists are ready to help you