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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4760
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My iPad screen has gone very milky but the colour comes back

Resolved Question:

My iPad screen has gone very milky but the colour comes back when it has been on for a couple of hours.
Submitted: 1 year ago.
Category: Electronics
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.how old is the ipad?since how long the problem started with.
Customer: replied 1 year ago.
The pad is about 2years old.
Expert:  michelleclive replied 1 year ago.
Try to backup your data and then we will reset the ipad to factory settings.
Customer: replied 1 year ago.
Trying to backup now.
Expert:  michelleclive replied 1 year ago.
let me know once backup is done then we will try the factory reset.let me know the ipad model number.
Customer: replied 1 year ago.
It's an ipad2
Customer: replied 1 year ago.
Backup finished.
Expert:  michelleclive replied 1 year ago.
ok give me a minute.
Expert:  michelleclive replied 1 year ago.
http://www.hard-reset.com/apple-ipad-2-hard-reset.html
Expert:  michelleclive replied 1 year ago.
open the link and follow the hard reset steps.let me know if you find any problem following the steps.
Customer: replied 1 year ago.
Do I have to erase all contents and settings.
Expert:  michelleclive replied 1 year ago.
yes that is correct.
Expert:  michelleclive replied 1 year ago.
i believe you have backed up your data.
Customer: replied 1 year ago.
Yes, I'm waiting for iCloud to restore everything.
Expert:  michelleclive replied 1 year ago.
alright
Customer: replied 1 year ago.
Looks like it is going to take nearly an hour to restore things so will let you go on. Thanks for your help,very much appreciated. May be in touch again if this doesn't work. Thanks again. Alan.
Expert:  michelleclive replied 1 year ago.
It should work and if the dim screen problem persist then you will have to get the display replaced and if the ipad is under warranty you can get it replaced for free. The problem should be fixed after the reset however if it has not dimmed till now and you are restoring the data the problem should be.
Expert:  michelleclive replied 1 year ago.
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4760
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
michelleclive and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
I will,thanks. Take care. Alan
Expert:  michelleclive replied 1 year ago.
Thank you for using our service. Have a good day. Michelle
Customer: replied 1 year ago.
I know who to contact now. Many thanks for your help.Have a good weekend.Take care.Alan.
Expert:  michelleclive replied 1 year ago.
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