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Ask Viet - Technician Your Own Question

Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 35256
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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I have an Epson perfection V500 Photo Scanner and used to scan

Customer Question

I have an Epson perfection V500 Photo Scanner and used to scan several documents as one file with Microsoft Professional. I have now updated to Microsoft 10, but cannot now save images in pdf format. Is there some way I can save scanned images in pdf format with the new operating system?
Submitted: 1 year ago.
Category: Electronics
Expert:  Viet - Technician replied 1 year ago.
Hi,I'm sorry about the issue. How are you scanning, i.e., from the scanner or from the scan program on the computer?
Expert:  Viet - Technician replied 1 year ago.
Solution #1:- Have you tried to open the EPSON Scan program on the computer, then scan there, then when saving, at the Image Format - Type option, did you select the option PDF? Please see full instructions / illustrations at the website below:https://files.support.epson.com/htmldocs/prv5ph/prv5phug/scan1_4.htmSolution #2:- If that does not work, please disconnect the scanner from the computer for now, then click on Start -> Settings -> System -> Apps and uninstall the Epson Scan program there, and restart the computer if prompted, then download and install the Scanner Driver and EPSON Scan Utility at the website below:http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=88368&infoType=Downloads, then open the EPSON Scan program on the Desktop screen and scan, and when saving, at the Image Format - Type option, make sure to select the option PDF.; please see full instructions / illustrations at the website below:https://files.support.epson.com/htmldocs/prv5ph/prv5phug/scan1_4.htmSolution #3:- If that still does not work, please try:1. Download and install the NAPS2 program file naps2-4.2.3-setup... at the website below:http://sourceforge.net/projects/naps2/, during installation, make sure to check the box at the option "Create a desktop icon"2. Then open the NAPS2 program, then to do first-time scanner setup, click on Profiles option at the top, then click on New, then click on Choose device, then select your Canon device, then click OK. Then for Resolution option, select 300 dpi, then click on OK. Then click on Done.3. Then from now on, to scan anything, first, open the NAPS2 program, then click on Scan option at the top, then wait until it finishes scanning, then click on the option Save PDF at the top, then choose the folder where you want to save, then enter a name you want for the scanned file, then click on Save.Please reply at the box below to continue troubleshooting. Thank you.

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