How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10857
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your Electronics Question Here...
Shahid is online now

I can't get Channels to play - each time I select a channel

Customer Question

I can't get Channels to play - each time I select a channel a message comes up saying there is a technical fault on this channel. Please try later. There is a number 30 on this message.
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with TV. I need additional info to troubleshoot the issue.- Can you please get me the model number written on back of TV?- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Customer: replied 1 year ago.
UE40ES8000uXXU
Expert:  Shahid replied 1 year ago.
Thanks for the info, is the TV connected to antenna for local channels or any satellite box hooked and use satellite box remote to change channels?
Shahid and 2 other Electronics Specialists are ready to help you
Expert:  Shahid replied 1 year ago.
Please unplug TV and satellite box power cords from wall socket for 10 minutes as requested over phone, replug back in, let satellite box reboot and check channels reception.Thanks.
Expert:  Shahid replied 1 year ago.
Excellent, glad to know all is set as you confirmed it over phone.
Have nice day!
Shahid.