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michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5486
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Freeview has disappeared off my recorder and is showing AV1

Resolved Question:

Freeview has disappeared off my recorder and is showing AV1 on display. Is my recorder faulty?
Submitted: 1 year ago.
Category: Electronics
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.Freeview was installed on what device which is no more there?
Customer: replied 1 year ago.
The free view is ok on Panasonic tv. It is the Panasonic DMR EX86 where the free view has disappeared
Customer: replied 1 year ago.
I am a little concerned about the charge. How much will this cost me and when will I know the charge?
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  michelleclive replied 1 year ago.
A full retune should only takes a few minutes and can be done with your remote control. Here are some guidelines for how to do it, but bear in mind every model of digital TV or box will be a little bit different.Make sure your Freeview TV or box is on and in digital mode, usually by pressing the DTV or digital button on your remote. Then press 'menu'.Select the 'set up' or 'installation' option. If you see picture icons, select the tool box, satellite dish or spanner. If you are prompted for a code, try 0000 or 1234. Select the full retune option. This is sometimes called ‘first time installation’, 'factory reset', 'default settings' or 'shipping conditions'. Do not select 'channel update' or 'add channels'. Press ‘OK’ if your equipment asks if you want to delete all your channels. Don't worry this is normalChannels will automatically be installed. This may take a few minutes and your equipment may shut down and restartIn some cases, where transmitter signals overlap, it may be necessary to carry out a manual retune.Note: Depending on your TV equipment, you may need to update your favourites list following a retune. Some digital recorders may require scheduled recordings to be reset.
Customer: replied 1 year ago.
Thank you. I am trying that now. Can you confirm that there will be no more charges other than the £18 that I have already paid. Thank you.
Expert:  michelleclive replied 1 year ago.
There should not be further chargers if you have not subscribed for a monthly subscription if you have any billing doubts then you may call the number i will provide your for customer care UK.
Expert:  michelleclive replied 1 year ago.
United Kingdom : 0***-***-****
Expert:  michelleclive replied 1 year ago.
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further.Thank you.
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