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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10127
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I have a TX-32AS500B LCD TV (Purchased 19/8/14 S/N XC4361829)

Customer Question

I have a TX-32AS500B LCD TV (Purchased 19/8/14 S/N XC4361829) about 4 days ago over 50% of the (terrestrial) free view channels start to break up and have steadily got worse, in some case is the whole screen is broken up. I live in East Anglia and have checked that the DVB transmission is normal.(Note I also have a Samsung TV which is OK and have plugged the Panasonic TV into the same aerial point and there was no improvement). I checked the TV signal which shows the strength as good and quality poor. I did a factory reset with no improvement and TV self test which was OK. I also have a 21 inch viera TV which developed the same problem.
Any ideas?
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.- Is the TV connected to internet and have you tried to update TV firmware?Thanks.
Customer: replied 1 year ago.
The TV was connected to the Internet but after performing a factory reset it will now need to be set up again. I have checked that the system software is up to date, which it is. Is this the same as firmware?
Expert:  Shahid replied 1 year ago.
Firmware/ system software is the same thing.Since TV software is up to date then it left one suspected thing which is builtin tuner that process the aerial signals but the thing surprised me is that two Panasonic TV having same problem but other TVs are working fine with same aerial point which is really odd and indicates corrupted firmware issue. There are two options at this point, either replace the main board in this TV to resolve the problem OR wait few days as Panasonic might release another system software update to fix the issue but this option is totally in Panasonic hands and anyone else can't do any thing for it.I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
Customer: replied 1 year ago.
I am speechless. Sadly I have just learned a harsh lesson in how easy it is to get mugged for £33. You haven't identified the problem (actual or probable) and obviously you have said nothing constructive about a possible solution. You even have the audacity to ask me to rate the call. Damn that's ruined my day.
Expert:  Shahid replied 1 year ago.
Please Do Not rate the answer at all, contact customer service for any billing issue. I'm opting out from this question.
Thanks.
Customer: replied 1 year ago.
And how do I do that?
Expert:  Shahid replied 1 year ago.
http://ww2.justanswer.co.uk/en-gb/help
Thanks.

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