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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 16553
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I can't get photos to print from the photo tray of my HP Photosmart

Customer Question

I can't get photos to print from the photo tray of my HP Photosmart 6520. It shows as printing in the dialog box, but nothing happens.
Submitted: 1 year ago.
Category: Electronics
Expert:  Pete replied 1 year ago.
Hi there,Can you print ordinary text on plain paper ok?
Customer: replied 1 year ago.
Hi Pete,Yes
Expert:  Pete replied 1 year ago.
What operating system are you using?Have you restarted the computer?
Pete, Engineer
Category: Electronics
Satisfied Customers: 16553
Experience: Over 16 years of experience in the Electronics and IT industries.
Pete and 2 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
OK, I am on Windows 10 and have restarted the computer several times
Customer: replied 1 year ago.
This is obviously not working out so please re-credit the £20.00.
Expert:  Pete replied 1 year ago.
The problem may be with the print spooler - I can connect remotely and have a look if you wish?
Customer: replied 1 year ago.
Hi Pete,Been busy, so have not replied earlier. You may connect remotely so I await your response.
Customer: replied 1 year ago.
I have just noticed the telephone number is ***** It is 0208(###) ###-####
Expert:  Pete replied 1 year ago.
Hi Laurence,Does any time after 6pm suit?

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