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Ask Viet - Technician Your Own Question

Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 35232
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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Cannot update ipad ios 7.1.2 says failed because no longer

Customer Question

cannot update ipad ios 7.1.2 says failed because no longer connected o the internet but it is connected - can you help
Submitted: 11 months ago.
Category: Electronics
Customer: replied 11 months ago.
actual wordings - unable to verify update
I am not an experienced Ipad user so basic instructions will be preferred step by simple step please
Expert:  Viet - Technician replied 11 months ago.
Hi,I'm sorry about the issue. Please try the following:- Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.- Disconnect the power cord(s) from the internet / wireless modem / router device(s) for about 5 minutes, then reconnect, then on the iPad, go to Settings -> General -> Reset -> Reset network settings, and confirm reset, then wait a bit until it has restarted, then go to Settings -> Wi-Fi, then connect to your wi-fi/wireless network name, then open Safari to check some websites first, then updatePlease reply at the box below to continue troubleshooting. Thank you.
Expert:  Viet - Technician replied 11 months ago.
If that does not work, please download and install the iTunes program on a computer at the website below:http://www.apple.com/itunes/download/, then open the iTunes program on the computer, then connect the iPad to the computer, and use the Update option in the iTunes program on the computer in order to update the iPad.When you are available, please reply at the box below to continue troubleshooting. Thank you.

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