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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 33993
Experience:  Electronics Engineer
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I have a kindle 5. I have not used it a year, now

Resolved Question:

I have a kindle 5. I have not used it for over a year, now the battery is flat and does not seem to be regharging and I can not access the book shop. What can i do to get my kindle back?
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle.
Let me know the results please
Thank you
Customer: replied 1 year ago.
My home page has come up
Customer: replied 1 year ago.
shop in kindle is blank
Expert:  Richard replied 1 year ago.
ok, repeat the instructions we initially did and tell me if it then operates please
Customer: replied 1 year ago.
logo of someone under a tree with the word kindle above... loading. kindle has opened showing Welome John and list of books stored already.What next
Expert:  Richard replied 1 year ago.
ok, now you can use the Kindle John, its back up and running.If you would like any additional information or assistance, please do not hesitate to let me know. And can you can take a second to rate my service by clicking one of the stars or smiley faces at the top of the screen then submit Thank you
Customer: replied 1 year ago.
How long does it take for the battery to charge? . shop in kindle store just shows blank
Expert:  Richard replied 1 year ago.
Usually about an hour.
You then need to reset the Kindle.
To do this, Go to Menu/Settings/Menu then Choose Factory Reset.
Complete this, setup the Kindle and tell me how it then functions please.
Customer: replied 1 year ago.
I have done that a pressed ok. What next ?restart
Expert:  Richard replied 1 year ago.
yes please
Customer: replied 1 year ago.
now says please wait while kindle restarts.kindle, now loading ,says remove from devise, so have unpluged battery charger. Hope all is well now. I`ll give it a go and see what happens. Thankyou so much for your help. Can I contact you again if need be? Many thanks John
Expert:  Richard replied 1 year ago.
Good to hear John and yes that is no problem.
You can always message me here.
And please remember to do the service rating by clicking on one of the smiley faces here then submit.
Thank you
Richard, Engineer
Category: Electronics
Satisfied Customers: 33993
Experience: Electronics Engineer
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