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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 37435
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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Cannot set up my kindle

Resolved Question:

cannot set up my kindle
Submitted: 1 year ago.
Category: Electronics
Expert:  Viet - Technician replied 1 year ago.
Hi,I'm sorry about the issue. Is there any error or message?Which step are you stuck at?What's the model of your kindle?Please reply at the box below. Thank you.
Expert:  Viet - Technician replied 1 year ago.
What kind of password ***** kindle paperwhite is asking for, such as wi-fi/wireless password, Amazon account password, etc.? Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Kindle paperwhite amazon.
Keeps asking for a password ***** I don't have
Expert:  Viet - Technician replied 1 year ago.
Is the password ***** logging in the kindle?Does it let you go to menu or setting option?Or is the kindle asking for Wi-Fi / wireless password? Or Amazon account password?Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Asks for kindle password. I know my amazon password ***** that's all
Expert:  Viet - Technician replied 1 year ago.
Can you please try the password###-##-#### ***** confirm / OK, and check.Please reply at the box below to continue troubleshooting. Thank you.
Customer: replied 1 year ago.
Still says incorrect password
Expert:  Viet - Technician replied 1 year ago.
Sorry, press and hold the power on/off button on the kindle for about 30 seconds, then turn it back on, then let me know everything it shows on the screen. Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Displays a screen which has 3 options - cancel, restart,screen off
Expert:  Viet - Technician replied 1 year ago.
Select restart, then let me know. Thank you.
Customer: replied 1 year ago.
Restarts and displays opening screen with 2 choices - set up your kindle amazon and paperwhite users guide
Expert:  Viet - Technician replied 1 year ago.
Please select Set up your kindle amazon. Thank you.
Customer: replied 1 year ago.
Displays - connect to wi-fi
Expert:  Viet - Technician replied 1 year ago.
Looking good, please connect to your Wi-Fi/wireless network name. Thank you.
Customer: replied 1 year ago.
Have connected to my home hub number and it immediately displays - incorrect password
Customer: replied 1 year ago.
and - enter again, cancel , set up
Expert:  Viet - Technician replied 1 year ago.
Do you mean when you entered your wi-fi/wireless password, it said incorrect?
Customer: replied 1 year ago.
haven't entered a password
Expert:  Viet - Technician replied 1 year ago.
Sorry, so it displays connect to wi-fi, then you select / connect to your wifi, does it show connected successfully?Can you try passwordresetmykindleand/or###-##-####lease let me know. Thank you.
Customer: replied 1 year ago.
same answer with both - incorrect password
Expert:  Viet - Technician replied 1 year ago.
Can you enter the wireless key/password ***** shown at the back/bottom of your homehub internet modem device (it is case-sensitive)? Thank you.
Customer: replied 1 year ago.
still - incorrect password
Expert:  Viet - Technician replied 1 year ago.
Sorry, so when it displays connect to Wi-Fi, then you select / connect to your network name, then does it show Connected or not? What happens when you select another network name, if available? Thank you.
Customer: replied 1 year ago.
I have just entered the - wireless password/key on the back of the hub and it has taken me to - good reads !!!
Expert:  Viet - Technician replied 1 year ago.
Yes, great. Is it asking you to enter your Amazon account now? Please let me know. Thank you.
Customer: replied 1 year ago.
Has now taken me to the users guide
Expert:  Viet - Technician replied 1 year ago.
Great. Can you continue / skip the user's guide if possible. Please let me know. Thank you.
Customer: replied 1 year ago.
there seem to be 3 choices - users guide, kindle for kids, vocabulary builder!
Expert:  Viet - Technician replied 1 year ago.
If there is not an option to skip, then select the User's guide, and continue, and go to Home screen. Please let me know. Thank you.
Customer: replied 1 year ago.
home screen still displays the 3 options as before
Expert:  Viet - Technician replied 1 year ago.
Press and hold Power on/off button, and restart, then check. Thank you.
Customer: replied 1 year ago.
now says - your kindle software is updating. this can take a few minutes
Expert:  Viet - Technician replied 1 year ago.
Looking good, please wait a bit, then let me know. Thank you.
Customer: replied 1 year ago.
Perhaps leave it at that and see what happens. It needs charging anyway. t
Thank you for your help
Expert:  Viet - Technician replied 1 year ago.
You're welcome. Yes, please charge. Once it's done update software, you can use the kindle. But if there is any issue later on, you can always get back to me (we have emailed you (from JustAnswer / Viet.)) Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Happy holidays! Thank you very much for your patience,
Viet - Technician and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
Thank you again. Happy to rate you as Excellent!
Expert:  Viet - Technician replied 1 year ago.
You're welcome. Thank you again.

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