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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 35377
Experience:  Electronics Engineer
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Please help me the screen on my Galaxy S6 Edge has gone

Resolved Question:

Hi Please help me the screen on my Galaxy S6 Edge has gone so dim I can not read it Happened after I used the torch function on the settings panel
Regards
Chris
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Hold the power button for 60 seconds.
Release, then turn on the phone and tell me if it now functions correctly please.
Let me know the results please
Thank you
Customer: replied 1 year ago.
Nothing has happened
Expert:  Richard replied 1 year ago.
Can you see anything on the screen at all now Chris?
Expert:  Richard replied 1 year ago.
If not, hold the volume UP and power until a menu appears.
Tell me if you can get to this menu please
Customer: replied 1 year ago.
Tried the power button no effectjust tried the volume screen is too dim to see anything very faint
Expert:  Richard replied 1 year ago.
Connect the power charger, as it can be the battery is flat which dims the screen.
Does the screens brightness then improve?
Richard, Engineer
Category: Electronics
Satisfied Customers: 35377
Experience: Electronics Engineer
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