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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 32040
Experience:  Electronics Engineer
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Smart TV UE40When I try to use iPlayer, it plays few

Resolved Question:

Smart TV UE40
When I try to use iPlayer, it plays for a few minutes & then the little Circle start turning again for about 30 secs and then goes back to play for a few minutes & happens agin
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Richard, Engineer
Category: Electronics
Satisfied Customers: 32040
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you
Customer: replied 12 months ago.
Although that worked for one programme, I have been away for 10 days and tried iplayer again last night but the same thing happened again. I have taken out the plugs for an hour and replaced but the programme is still being interupted
Expert:  Richard replied 12 months ago.
What is the make and model of your wifi router the TV is connecting to?
Customer: replied 12 months ago.
It is a Talk Talk router (Dino?) and I also have a Sure Signal from Vodafone
Expert:  Richard replied 12 months ago.
ok, but which is the TV connecting to? And what is the Make and model of the router?
Customer: replied 12 months ago.
All wires go thru the sure signal, and then the router which is dlnaCE0678 - it is then picked up worelessly in onother room for the TV
Expert:  Richard replied 12 months ago.
ok, there is no such router as dlnaCE0678.
Can you please look on the label on the router and type out what you see.
Customer: replied 12 months ago.
There are several numbers or else TalkTalk - do you want the numbers?
Expert:  Richard replied 12 months ago.
I want the Brand name and Model please.
Customer: replied 12 months ago.
dlna or Superrouter HG635
Hardware version G.1.01
network name:Talk Talk & a no
password *****
nothing else written on it
Expert:  Richard replied 12 months ago.
Thanks, ***** ***** Superrouter HG635
On the back of it is a reset button, you may need a paperclip and with it on, push in the reset button for 10 seconds then release.
Wait 5 minutes, then power off your TV, power it on and tell me if you still have the issue please.
Customer: replied 12 months ago.
Just when I thought iit had worked it switched off again Is the reset button a red button - I tried pushing that in but couldn't move it so turned the on/off button off - is that correct?
Expert:  Richard replied 12 months ago.
No, its the red button, you need to use a paperclip to push it in and hold it for 10 seconds.
Customer: replied 12 months ago.
No still not working - I pushed the paper clip right in & there seems to be a button a long way down - the cover of the button disintegrated - hope that was right
Expert:  Richard replied 12 months ago.
yes thats correct, but you do not just push it you hold it in for 10 seconds.
Customer: replied 12 months ago.
As I said the top of the button broke and I pushed the paper clip as far as pos for 10 secs
Expert:  Richard replied 12 months ago.
ok, your last message was only that you pushed the button, hence why I clarify needing to do it for 10 seconds.
what model is the tv
Customer: replied 12 months ago.
Samsung Smart TV UE40
Expert:  Richard replied 12 months ago.
I need the full model please.
Customer: replied 12 months ago.
UE40 ES5500KXXU - is that it? versionOZ
Expert:  Richard replied 12 months ago.
Thanks, ***** ***** need you to reset the TV, this will return it to new so you will need to set it up again.
To do this
Go to the Reset menu. (Support →Self Diagnosis → Reset)
Complete this, setup the TV again and tell me if it functions now please
Customer: replied 12 months ago.
Sorry I am going to have to go out - won't be available till 10.30pm or so
Tried support but can't yet find self diagnosis
When shall I contact again or am I going to have to get a person to come & look at it?
Expert:  Richard replied 12 months ago.
Contact me again when you have returned please and done the instructions then we can see if the issue is resolved or if other elements are causing this.
Customer: replied 12 months ago.
I' just can't find the setup - can you give me a suggestion ?
Customer: replied 12 months ago.
Just found it
Customer: replied 12 months ago.
Have no idea what the pin is - do they provide it or did I ?
Expert:  Richard replied 12 months ago.
it can be either, try 0000 or 1234
Customer: replied 12 months ago.
Managed toget on reset - used 0000 which seemed ot work but still having the problem
Customer: replied 12 months ago.
Shall I get in touch with Samsung?
Expert:  Richard replied 12 months ago.
Did it make you connect to the wireless network again?
Customer: replied 12 months ago.
it did not say anything about that
Expert:  Richard replied 12 months ago.
It should have run you through the setup.
Are you able to open any apps at all?
Customer: replied 12 months ago.
I will try again - I don't know about apps!
Expert:  Richard replied 12 months ago.
ok, thanks
Customer: replied 12 months ago.
Totally frustrated - it is only a;;owing me to cantact Samsung or Remote contact, not self diagnose
Expert:  Richard replied 12 months ago.
ok, call Samsung, its all pointing to a fault with the mainboard, as this should just complete.
Do you have their number?
Customer: replied 12 months ago.
No - do you have it or shall i look on internet
Expert:  Richard replied 12 months ago.
you can get them on 0330(###) ###-####
Let me know if you have any difficulties please
Customer: replied 12 months ago.
thank you will try them
Expert:  Richard replied 12 months ago.
your welcome
Customer: replied 12 months ago.
Samsung say there is a problem with the app - iplayer and they are working onit & will call me back later or tomorrow! what a pain
Expert:  Richard replied 12 months ago.
ok, though none of my other customers have issues.. so strange, but Let me know the results please
Customer: replied 12 months ago.
ok

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