How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 32076
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

We have a Panasonic DMR-EX99VEBK 250 GB HDD DVD/VHS recorder

Customer Question

We have a Panasonic DMR-EX99VEBK 250 GB HDD DVD/VHS recorder which has an intermittent but annoying fault. When being switched on it quite often fails to start but closes the screen with a message stating it is resetting itself. This can take up to a minute before it starts normally.
This fault can occur two or even three times a day.
What can you do for us?
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the player (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the player, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Customer: replied 1 year ago.
OK Richard, I'll do that and get back to you in 10 or more minutes.
Ron
Expert:  Richard replied 1 year ago.
Thanks Ron
Customer: replied 1 year ago.
I will power up the recorder in 5 minutes.
Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.
Power on.....
Expert:  Richard replied 1 year ago.
Thanks, ***** ***** know the results please
Customer: replied 1 year ago.
Please go ahead
Expert:  Richard replied 1 year ago.
Go ahead with what Ron?
I need you to test and tell me if you still have the problem.
Customer: replied 1 year ago.
give a moment, different room.
Customer: replied 1 year ago.
Started fine but that is typical of this fault.
Expert:  Richard replied 1 year ago.
ok, let me know if the fault happens, how long does it usually take?
Customer: replied 1 year ago.
Please call. Richard.
Expert:  Richard replied 1 year ago.
Its an additional service Ron, I have offered it, please accept it and I can call.
Customer: replied 1 year ago.
The fault is only when switching on the unit. It's very erratic.
Expert:  Richard replied 1 year ago.
ok, switch it on and off a number of times to see if the fault returns please
Richard, Engineer
Category: Electronics
Satisfied Customers: 32076
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
When may I expect your call Richard?
Expert:  Richard replied 1 year ago.
I still need you to send me your number Ron so I can call you.
Can you send this please?
Customer: replied 1 year ago.
I have sent by email 01383 824172 and mob:07801 123088
The unit failed to start but later reset itself.
Expert:  Richard replied 1 year ago.
calling

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.