How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Technician Your Own Question
Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 37451
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
Type Your Electronics Question Here...
Viet - Technician is online now

I have a Galaxy 5 device, which is about 5 yrs old I took

Resolved Question:

I have a Galaxy 5 device, which is about 5 yrs old
I took some pictures on it, and wanted to download onto my PC; which was new in July 2015
I plugged in my USB lead, but the message came up saying the device was not compatible, as it was plugged into a usb 3 port
Is there anything I can do?
Mike Dawson
Submitted: 1 year ago.
Category: Electronics
Expert:  Viet - Technician replied 1 year ago.
Hi,I'm sorry about the issue. What's the model of your PC? Is it a desktop or laptop?Does it have windows xp, vista, or 7 or 8 or 10?Have you tried connecting the phone to each of the USB ports on the PC and check? Please check for all USB ports at the back, at all the sides, at the front, etc.Also, do you have Wi-Fi / wireless (modem / router device) at home?Please reply at the box below to continue troubleshooting. Thank you.
Customer: replied 1 year ago.
I have a Packard Bell Desktop, with Windows 8.1 installed
I connected my device into one of the ports at the rear (which I believe is a USB2) and I was able to view some of my pictures; but not the latest, which I took in December.Why would that be?Mike
Expert:  Viet - Technician replied 1 year ago.
Great. Probably those pictures are in a different folders; check all folders on phone (or pictures were accidentally deleted). You were able to view other pictures. From now on, when after taking new pictures, make sure to plug the Galaxy device at a port at the back of your computer, then you can view / transfer those pictures.If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much,
Viet - Technician and other Electronics Specialists are ready to help you

Related Electronics Questions