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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4677
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have a g620s and the battery has suddenly stopped chargi

Customer Question

i have a g620s and the battery has suddenly stopped charging
Submitted: 11 months ago.
Category: Electronics
Expert:  michelleclive replied 11 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to know that you are facing problem with your phone.Let me know how old is the phone.
Customer: replied 11 months ago.
Not sure if my response reached you. Phone is.less than a year old. Suddenly stopped charging. Have mislaid the receipt.
Expert:  michelleclive replied 11 months ago.
unplug the charger cable from phone in case its connectedremove the battery packnow keep the power button pressed for 10 secswait for a minuteinsert battery pack and turn on phonethen connect charger cable and checklet me know the status
Customer: replied 10 months ago.
The battery cannot be removed from this model
Expert:  michelleclive replied 10 months ago.
we are trying to release the static build on the phone. You will have to allow the phone to drain out battery completely. Once its drained try to push and hold down the power button for 45 seconds and do not release it before 45 seconds.Make sure that ac adapter or the charger is not connected while you perform the steps.let me know once its done, will proceed with next step.
Customer: replied 10 months ago.
I have managed to get it chsrging by jiggling the charger. Not sure how long that will work.
Expert:  michelleclive replied 10 months ago.
if it did start charging after moving the charger connector up\down..then there is a possibility that either the charger or the port where it plugs into might be loose.do not jiggle the connector as that can loosen the charging port causing further damageensure that the charger connector goes in straight to the portin case the phone is within warranty i would suggest to get it checked through authorised service center within warranty so that in case the port is getting loose, they may service the phone and fix the loose partyou may contact huawei at below contact details or may click here to find the nearest authorised service center.Enter the post code and click submit to find the nearest service centers.Huawei Contact#0333(###) ###-####nglishFrom Monday to Saturday 09:00AM-05:00PM Local time (Except bank/public Holidays)let me know if you have any questions I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further

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