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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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On 3/4th Jan I lost all my emails and folders etc from both

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On 3/4th Jan I lost all my emails and folders etc from both my laptop and iPad, they disappeared before my eyes. My latest emails have been doing the same before my eyes. I had my iPad checked our and accessed my account from the Apple shop, I still couldn't get into my saved emails. Has a block been put on my account? Joan.
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Hi there and welcome
Can you tell me please for which email service this is for? eg: Gmail, Hotmail ect.
Customer: replied 1 year ago.
Gmail
Expert:  Richard replied 1 year ago.
Thank you
So to check, you can sign into your Gmail account, and you see an email arrive but then it dissapears correct?
Or you cannot sign into your account at all now?
Customer: replied 1 year ago.
When I signed in on 4th Jan I watched all emails disappear including files as I opened them. Now the emails disappear at intervals of about 4 days.
Expert:  Richard replied 1 year ago.
Thanks
You may have a filter or forward on.
In Gmail, click on the gear wheel in the top right, then settings.
Click on Filters. Are any filters listed there?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 1 year ago.
The problem is on both my iPad and on my PC. I had the iPad checked at the apple shop and they said the problem was with the server.
Expert:  Richard replied 1 year ago.
yes, this is why I am having you check the server...
Customer: replied 1 year ago.
I can't afford an extra £28 sorry
Expert:  Richard replied 1 year ago.
Thats ok, it is OPTIONAL else please do the instructions I gave you.
Let me know the results please
Customer: replied 1 year ago.
Sorry about the delay, no filters shown
Expert:  Richard replied 1 year ago.
Go to forwarding and tell me if any forwarding is enabled.
Customer: replied 1 year ago.
No
Expert:  Richard replied 1 year ago.
And what is next to When messages are accessed with POP
Customer: replied 1 year ago.
keep Gmail's copy in the box,
Expert:  Richard replied 1 year ago.
ok, all the settings are correct so its going to be a device thats connecting to it.
Which email program is installed on the computer?
Customer: replied 1 year ago.
Google account but it says import from Yahoo, Hotmail, AOL or other webmail or PoP accounts
Expert:  Richard replied 1 year ago.
No, I need to know what email program you use on your computer to access your Google Account.
Windows Live Mail, Outlook 2010?
Customer: replied 1 year ago.
Windows live
Expert:  Richard replied 1 year ago.
please click on this link
https://support.tigertech.net/windows-live-mail-lmos
And follow the instructions to tell windows live mail to leave the emails on the server. It is likely here that they are getting removed on.
Let me know the results please
Customer: replied 1 year ago.
Completely lost, windows live is on my programmes but there is no account or toolbar, got Live call, messenger,movie maker photo gallery and writer.
Expert:  Richard replied 1 year ago.
You see no accounts lists in windows live mail?
Customer: replied 1 year ago.
No where can I go the confirm which programme I am using to access gmail.
Expert:  Richard replied 1 year ago.
Sorry I do not understand your last message
Customer: replied 1 year ago.
I have Internet explorer listed on my programmes as well as Windows Live. Sorry I am so dense when you are 77 it is a bit difficult to deal with things that go wrong.
Expert:  Richard replied 1 year ago.
ok, but then I need to know which program you use to access gmail
Customer: replied 1 year ago.
It seems to be Google chrome
Expert:  Richard replied 1 year ago.
ok, on your iPad we will add the account back to it to correct the settings.
Go to settings, Mail and press on the gmail account and press Delete account.
Then go to settings, Mail and add the email account back to it.
Let me know when you have please.
Customer: replied 1 year ago.
I have done that
Expert:  Richard replied 1 year ago.
Are there any other devices connecting to the account?
Customer: replied 1 year ago.
By devices do you mean email accounts because I added an icloud account to the ipad but not the PC a few days ago
Expert:  Richard replied 1 year ago.
No, like an iphone or another computer
Customer: replied 1 year ago.
No nothing else
Expert:  Richard replied 1 year ago.
ok, we have redone the settings and by default it will not remove the emails.
It should now be ok. I advise to use this form here to try to get the missing emails returned.
https://support.google.com/mail/contact/missingemails?rd=1
Allow up to 48 hours and if the emails can be returned, then they will be put back into your account.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the smiley faces then submit, that would be greatly appreciated.
Thank you
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