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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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The sound on my dht t100 speaker is not effective until about

Customer Question

the sound on my dht t100 speaker is not effective until about 90 minutes after the tv is on-the cable is optical -any suggestions
Submitted: 10 months ago.
Category: Electronics
Expert:  michelleclive replied 10 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to know that you are facing problem with your Tv Base speaker.Let me know the make and model is it Denon DHT-T100 Tv speaker.
Customer: replied 10 months ago.
yes-confirm
Expert:  michelleclive replied 10 months ago.
how is the speaker connected to the tv. Which audio port are you using to connect the speaker to the tv.
Customer: replied 10 months ago.
optical cable
Expert:  michelleclive replied 10 months ago.
Through optical digital in is that correct?
Customer: replied 10 months ago.
yes
Expert:  michelleclive replied 10 months ago.
Remove both end of the digital cable and try to clean the optics using soft lint free cloth on both ends. Use a ear cleaning bud/swab to clean the digical port on the tv and the Denon speaker.Inspect the cable for any damage or bend, reconnect and power on the speakers first and then the tv.
Customer: replied 10 months ago.
this is a new cable and I have just changed the tv model and the same problem existed with an audio cable-the sound was ok until about 3 months ago
Expert:  michelleclive replied 10 months ago.
How old it the Denon speaker?
Customer: replied 10 months ago.
about 11 months
Expert:  michelleclive replied 10 months ago.
We can only try a reset step to the speaker unit as its under 1 year warranty and we cannot open the unit to check for cable connection on the digital port inside it damage or bad.As the unit is under 1 year warrant i will give you the Denon cusomer care number to get the unit replaced or fixed as Ditigal port shuld get connected and produce sound immediately connect to any digital sound output.
Expert:  michelleclive replied 10 months ago.
If you have another digital port audio system try to connect the Denon to the unit and check if the speakers work on it or not.
Customer: replied 10 months ago.
have tried but same result
Expert:  michelleclive replied 10 months ago.
Same result means the unit has a problem so you would need to call Denon and get a service call register and get the unit replaced or repaired as soon as possible. You only have one last month of warranty to avail. You will not be charged as its under warranty.
Customer: replied 10 months ago.
I could have done that without paying £27 -
Expert:  michelleclive replied 10 months ago.
you have consulted an expert before that however as i said we cannot open the unit to check further you would require a volt meter to check on the main board for voltage flow and signal.As it under warranty you can avail a free repair.
Expert:  michelleclive replied 10 months ago.
Let me know if you have any question i would be glad to answer.

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    Eng. Andres

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