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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38585
Experience:  Electronics Engineer
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I am unable to print from my printer, everytime I turn it on

Customer Question

I am unable to print from my printer, everytime I turn it on the SAVE PRINT AND COPY logos come up. It has never happened before.
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
How long did you leave the printer unplugged from the mains?
Customer: replied 1 year ago.
all night
Expert:  Richard replied 1 year ago.
Thanks
Can you give me the make and model of the printer please
Customer: replied 1 year ago.
HP PHOTOSMART C4600 AL IN ONE SERIES
Expert:  Richard replied 1 year ago.
Thanks
Remove the paper and ink from the printer and then power it off.
Power it on and tell me what then happens please.
Customer: replied 1 year ago.
LOGO COMES UP SAYING 'PRINT CARTRIDGES MISSING OR NOT DETECTED
Expert:  Richard replied 1 year ago.
ok, now put in the ink, leaving the paper out.
Let me know the results please
Customer: replied 1 year ago.
LOGO 'SCAN PHOTO COPY' have come up again
Expert:  Richard replied 1 year ago.
Are you able to do a copy with it? Or the buttons do not respond?
Customer: replied 1 year ago.
no, the paper comes out blank
Expert:  Richard replied 1 year ago.
Thanks
It is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you