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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9838
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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Since I upgraded my Samsung Smart Tv my Samsung soundbar is

Resolved Question:

Since I upgraded my Samsung Smart Tv my Samsung soundbar is no longer working - what can I do?
Submitted: 1 year ago.
Category: Electronics
Expert:  *ElectronicsTech replied 1 year ago.
Do you have the soundbar connected with the optical audio cable?What is the model number of your new Samsung?
Customer: replied 1 year ago.
yes soundbar connected with optical audio cable and tv type ue40j6300 40 inch - tv 6 months old
Expert:  *ElectronicsTech replied 1 year ago.
Try this please> Selecting speakers (MENU/123) MENU Sound Speaker Settings Speaker Select. You can select which speakers the TV uses for audio output. " When Speaker Select is set so that sound comes from external speakers only, Volume and Mute buttons and some Sound functions are disabled.
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Customer: replied 1 year ago.
Done - sound level doesn't come up on screen only on sound bar but can live with that - thank you