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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36572
Experience:  Electronics Engineer
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RE. 43" SMART TV TV HUB & BBC I PLAYER WONT OPEN, THEY WHERE

Resolved Question:

RE. 43" SMART TV
TV HUB & BBC I PLAYER WONT OPEN, THEY WHERE WORKING OK AFEW DAYS AGO !
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please the make and model of the device it will not open on, and what happens when you try to open it please?
Thank you
Customer: replied 1 year ago.
SAMSUNG 43in 5500 CLASS
BBC I PLAYER JUST GOES TO A GREY SCREEN, ITV HUB JUST GOES BACK TO TV SCREEN AFTER ABOUT A MINUTE
Expert:  Richard replied 1 year ago.
Thanks
Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Customer: replied 1 year ago.
TRIED WHAT YOU INSTRUCTED, SORRY TO SAY IT DID'NT WORK
Expert:  Richard replied 1 year ago.
ok, can you go to Settings, Setup, and choose Reset.
Reset the TV so it is returned to new.
Then set it up again like when you first received it (including connecting it to your wireless network).
Once done, tell me if it now runs please.
Customer: replied 1 year ago.
SORRY STILL NO JOY, I DID GET A PIN CODE TO CONTACT SAMSUNG.
Expert:  Richard replied 1 year ago.
ok, it is pointing to an issue with the Samsung servers or a hardware issues.
We have ruled out all other causes for this.
You will need to contact Samsung using the PIN, call them on 0330(###) ###-####
Inform them what we have done and tell me the results please.
Customer: replied 1 year ago.
I CONTACTED SAMSUNG, IT SEEM'S THERE IS AN ON GOING ISUE WITH THE MODEL I HAVE (WHICH THEY FAILED TO INFORM THERE COSTOMERS) THEY SAY THAY ARE WORKING ON IT AND HOPE TO HAVE IT SORTED IN THE NEAR FUTURE. I THANK YOU FOR TRYING TO HELP ME. I WOULD GRATEFULL IF YOU WILL END ANY CONTRACT I HAVE WITH YOU. THANKS AGAIN. *****
Expert:  Richard replied 1 year ago.
Thanks Jim and no problem, it is a one of question.
If you need anything else, please let me know and please remember to rate my service by clicking one of the smiley faces then submit.
Thank you
Richard
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