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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9705
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My remote suddenly stopped working,changed the batteries

Customer Question

Hi
My remote suddenly stopped working,changed the batteries no joy,
Purchased a replacement ct-90378 unit and still does not work.
Any advice?
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.- Could you please get me the model number written on back of TV that you operate with CT-90378 remote?Thanks.
Expert:  *ElectronicsTech replied 1 year ago.
Which Toshiba do you have please? Toshiba 46WL800A 55WL800A 42YL863B 42WL863R
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9705
Experience: I have over 15 years experience as an electronics repair and troubleshooting technician.
*ElectronicsTech and 2 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
42VL863
Customer: replied 1 year ago.
Where have you gone?
Expert:  *ElectronicsTech replied 1 year ago.
Im still here sorry for the delay.
Expert:  *ElectronicsTech replied 1 year ago.
this sounds like an issue with the tv itself. Do you have anything in front of the tv? How is it mounted? wall or stand etc..
Customer: replied 1 year ago.
Stand, with nothing in front of it
Expert:  *ElectronicsTech replied 1 year ago.
okay, thank you. Try this using the menu button and channel volume buttons on the tv to reset the tv.In the System Setup menu, pressSystem Information.Press OK to display the System Information.Press OK for a screen showing detailed technicalinformation about the selected multiplex.Select Reset TV, this will reset all TV settings, including savedchannels, to their original factory values.In the System Setup menu, pressReset TV.Press OK to select. A screen will appear warning thatall settings will be lost. Press OK to continue
Expert:  *ElectronicsTech replied 1 year ago.
You can also use one of the following procedures below to reset the TV. Procedure 2 1. Press the MENU button ( on the TV) to open the Setup menu.2. Using the arrow keys on the remote (or volume / channel on the TV), select SETTINGS > SETUP > RESET TV and press ENTER. NOTE: If a PIN code has been set, enter your PIN code. Select DONE and press ENTER. 3. A confirmation screen appears. Select YES, and press ENTER. To cancel the reset process, select NO and press ENTER. The TV will turn off automatically to complete the reset process. Procedure 3 1. Press the SETUP button.2. Select Installation > Reset TV.3. Enter your PIN code (if a PIN code has been set). A confirmatiom screen appears.4. Select Yes, and then press the OK button. The TV will turn off automatically.
Customer: replied 1 year ago.
Thank you the problem has now been solved,
Expert:  *ElectronicsTech replied 1 year ago.
thats great!

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