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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37653
Experience:  Electronics Engineer
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I have aXP-412 printer and it had now started to Print all

Customer Question

I have aXP-412 printer and it had now started to Print all in Green, the cartridges all have ink can you help
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
To be sure the cartridges are ok, can you replace the cartridges and tell me how it now prints.
Let me know the results please
Customer: replied 1 year ago.
Do You just want me to take them out and put them back as I do not have spare cartidges
how do I get to cartridges easily?
Expert:  Richard replied 1 year ago.
ok, try that first and let me know the results please
Customer: replied 1 year ago.
How do I open up to get to cartridges?
Expert:  Richard replied 1 year ago.
this video will show you howhttps://www.youtube.com/watch?v=eoA3MsopK0g
Customer: replied 1 year ago.
It started to print in Yellow 2nd copy is all hit and miss in Black
Expert:  Richard replied 1 year ago.
ok, it is pointing to the cartridges needing to be replaced.
You can get them here
http://www.cartridgesave.co.uk/T1816.html
And it should then print correctly.
I have marked this question to never close so if you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you