How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eng. Andres Your Own Question
Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
54002000
Type Your Electronics Question Here...
Eng. Andres is online now

I have today purchased an Epson V600 scanner. It scans normally

Customer Question

I have today purchased an Epson V600 scanner. It scans normally without problems, however PDF scanning does not appear to work. The PDF button is inactive and if I change the Epson Scan settings to PDF, it will scan, but will not save the files. The error message reads as follows: ABBYY Fine Reader will be terminated. ABBYY Licensing Service is unavailable. The RPC server is unavailable. Please contact your system administrator to solve this problem.
Submitted: 1 year ago.
Category: Electronics
Expert:  Viet - Technician replied 1 year ago.
Hi,I'm sorry about the issue. Does it only scan images (JPG , JPEG)?If you use the EPSON Scan program on the computer (not using the PDF button on the scanner), does it scan to PDF fine or not?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,