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Pete, Engineer
Category: Electronics
Satisfied Customers: 17367
Experience:  Over 16 years of experience in the Electronics and IT industries.
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XP-432 brand new refuses to recognize cartridges as genuine.

Resolved Question:

XP-432 brand new refuses to recognize cartridges as genuine. therefore cannot complete installation.Tried reinstalling inks several times. How do I overcome this Epson problem.
I purchased the XP-432 as a replacement for my excellent PX-730wd that told me "on screen" that it's life was over.
Submitted: 1 year ago.
Category: Electronics
Expert:  Pete replied 1 year ago.
Hi Arthur,The gold contacts at the back of the cartridge holder are supposed to connect with the gold contact on the ink cartridge. Try cleaning these areas and let me know if there is any improvement.Pete.
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