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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9267
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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There I have a moto g I think its a 2nd generation model its

Customer Question

hi there
I have a moto g I think its a 2nd generation model
its stuck on start up screen when I try anything it comes back with no command even in factory reset any help please
Patrick
Submitted: 9 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 9 months ago.
Did you try the manual hard reset with the volume and power buttons?
Customer: replied 9 months ago.
Have done all that even as a last resort factory reset still nothing when I try recovery it comes back as no command with an android
Expert:  *ElectronicsTech replied 9 months ago.
Okay, try this please.Go to this link>>Please click here <<Then follow the steps to load the firmware.
Customer: replied 9 months ago.
Just having a bite too eat will try it afterwards will get back thank you
Expert:  *ElectronicsTech replied 9 months ago.
That sounds good.Let me know if you need anything.
Customer: replied 9 months ago.
Still no joy with it downloaded driver's onto laptop held the keys plugged in usb nothing happens
Expert:  *ElectronicsTech replied 9 months ago.
I am sorry about this,unfortunately this sounds like it might be a hardware issue.
Customer: replied 9 months ago.
Is there any other way of getting my phone numbers off it do you know
Expert:  *ElectronicsTech replied 9 months ago.
it may be possible if you have a google account connected to it.

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