How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 32220
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I purchased zoom support on the 08-13-15 @1202 £120-16 CALL-G31081512-

Customer Question

I purchased zoom support on the 08-13-15 @1202 £120-16 CALL-G31081512-12WTR had a malfunction on my laptop lost it
Submitted: 11 months ago.
Category: Electronics
Expert:  Richard replied 11 months ago.
Hi there Richard and welcomeCan you tell me please exactly what is is your trying to achieve?Thank you
Customer: replied 11 months ago.
I am trying to download it again but having no luck
Expert:  Richard replied 11 months ago.
What is the error you get when it fails to download? What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 32220
Experience: Electronics Engineer
Richard and 2 other Electronics Specialists are ready to help you
Expert:  Richard replied 11 months ago.
Thank you Can you go to www.teamviewer.com Click on Download for Free Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 11 months ago.
I have accepted the offer for remote support
Expert:  Richard replied 11 months ago.
yes thanks, ***** ***** the instructions I gave you do I can connect
Customer: replied 11 months ago.
I am having trouble i have downloaded the programe but cannot find password
Expert:  Richard replied 11 months ago.
Once you download the program, please run it and once you have run the program it gives you the ID and Password ***** give to me.
Customer: replied 11 months ago.
All i am getting is please close team view before installing
Expert:  Richard replied 11 months ago.
It means you already have it open, so please look in your task bar for it please.
Customer: replied 11 months ago.
Meeting M
Dunc-HP
Expert:  Richard replied 11 months ago.
You started a meeting in it, close it please and just tell me the ID and Password ***** is telling you there
Customer: replied 11 months ago.
m17-847-052
DUNC-HP
Expert:  Richard replied 11 months ago.
The ID is only numbersClick on Remote Control in the program as your on Meeting
Customer: replied 11 months ago.
Sorry having no luck
Expert:  Richard replied 11 months ago.
where are you getting stuck Richard?
Customer: replied 11 months ago.
clicking on remote
ID 750 619 758
113phy
Expert:  Richard replied 11 months ago.
connecting now
Customer: replied 11 months ago.
What happens now

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.