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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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I purchased zoom support on the 08-13-15 @1202 £120-16 CALL-G31081512-

Customer Question

I purchased zoom support on the 08-13-15 @1202 £120-16 CALL-G31081512-12WTR had a malfunction on my laptop lost it
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Hi there Richard and welcomeCan you tell me please exactly what is is your trying to achieve?Thank you
Customer: replied 1 year ago.
I am trying to download it again but having no luck
Expert:  Richard replied 1 year ago.
What is the error you get when it fails to download? What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you Can you go to www.teamviewer.com Click on Download for Free Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 1 year ago.
I have accepted the offer for remote support
Expert:  Richard replied 1 year ago.
yes thanks, ***** ***** the instructions I gave you do I can connect
Customer: replied 1 year ago.
I am having trouble i have downloaded the programe but cannot find password
Expert:  Richard replied 1 year ago.
Once you download the program, please run it and once you have run the program it gives you the ID and Password ***** give to me.
Customer: replied 1 year ago.
All i am getting is please close team view before installing
Expert:  Richard replied 1 year ago.
It means you already have it open, so please look in your task bar for it please.
Customer: replied 1 year ago.
Meeting M
Dunc-HP
Expert:  Richard replied 1 year ago.
You started a meeting in it, close it please and just tell me the ID and Password ***** is telling you there
Customer: replied 1 year ago.
m17-847-052
DUNC-HP
Expert:  Richard replied 1 year ago.
The ID is only numbersClick on Remote Control in the program as your on Meeting
Customer: replied 1 year ago.
Sorry having no luck
Expert:  Richard replied 1 year ago.
where are you getting stuck Richard?
Customer: replied 1 year ago.
clicking on remote
ID 750 619 758
113phy
Expert:  Richard replied 1 year ago.
connecting now
Customer: replied 1 year ago.
What happens now

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