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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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I got a new screen Samsung galaxy s3. now I have

Resolved Question:

hi I got a new screen for my Samsung galaxy s3. now I have no option buttons at the bottom of my phone.
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Hi there and welcomeAre you seeing anything at the bottom of your screen where the option buttons should be?
Customer: replied 1 year ago.
no there is nothing
Customer: replied 1 year ago.
no ther is nothing at the bottom
Expert:  Richard replied 1 year ago.
is it just black?
Customer: replied 1 year ago.
yes
Expert:  Richard replied 1 year ago.
thanksDid you replace the screen yourself or someone did it for you?
Customer: replied 1 year ago.
someone did it for me
Expert:  Richard replied 1 year ago.
ok, power off the phone.Power it on and tell me when it starts if the part of the screen gets any image?
Customer: replied 1 year ago.
no there is nothing there
Expert:  Richard replied 1 year ago.
It is a faulty screen or the ribbon is not seated correctly on the mainboard, one of these two causes. Usually the ribbon. I am really sorry about this and you are going to have to return the phone to have them replace the screen again. It should be covered by their warranty , and the replacement will be done at no cost to you. But it is one of these two causes I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service, that would be greatly appreciated. Thank you
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