How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 33882
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

Can't access apps on my Viera including Amazon Prime because

Resolved Question:

Can't access apps on my Viera including Amazon Prime because I'm suddenly being told i have no internet connection and/or there is a 'network problem' My wireless router and PC connection are fine. Accessing apps Been fine uptil now. What's going on? What's the solution?
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Hi there Tony and welcomeCan you please remove the power to your wifi router.then remove the power to the TV (so actually unplug the power cable from the wall socket)Then hold the power button on the TV for 60 seconds then release.Wait 5 minutes.Connect the power to your wifi router.Wait 5 minutes.Connect the power cable to the TV, turn it on and tell me please if it now gets a connection with the apps.Let me know the results please.
Customer: replied 1 year ago.
Tried as you suggested. Didn't work.
Expert:  Richard replied 1 year ago.
Can you tell me the make and model of the Wireless modem and the model of your TV please?
Customer: replied 1 year ago.
Message: Access point of Wireless Lan has not been found. TV is Panasonic Viera LCD TX 47A5650B and modem is BT Infinity
Expert:  Richard replied 1 year ago.
ThanksOn the back of the wifi router is a small reset button. Using a paper clip, push the button on for 10 seconds, then release.Then wait 5 minutes, restart the TV and tell me if it can now connect please.
Customer: replied 1 year ago.
Reset but no apps connected. Back to square one
Expert:  Richard replied 1 year ago.
ok, on the TV, we will do a reset.Go to the menu, Functions, Shipping Conditions, Shipping Conditions.Once this runs, you will need to set up the TV again and connect it to wireless.do this and then let me know if the apps open please.
Customer: replied 1 year ago.
success! Thank you.
Expert:  Richard replied 1 year ago.
Your welcome!If you would like any additional information or assistance, please do not hesitate to let me know. And please take a second to rate my service by clicking one of the stars at the top of the screen then submit Thank you
Richard, Engineer
Category: Electronics
Satisfied Customers: 33882
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions