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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 35256
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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Locked out Cannot get past Passcode

Resolved Question:

Locked out Cannot get past Passcode
Submitted: 8 months ago.
Category: Electronics
Expert:  Viet - Technician replied 8 months ago.
Hi,I'm sorry about the issue. What's the model of your iPhone?Do you remember your passcode?What's the error or message when putting in your passcode?Please reply at the box below. Thank you.
Customer: replied 8 months ago.
CE0682
Yes
Cannot get past Passcode
Expert:  Viet - Technician replied 8 months ago.
When you enter the passcode, does it show the dots? i.e., Does it let you enter your passcode number?What's the error or message, if any, after entering the code?Please reply at the box below. Thank you.
Customer: replied 8 months ago.
Yes
No message
Expert:  Viet - Technician replied 8 months ago.
Thank you. Please try this first solution: Press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check. Please reply at the box below to continue. Thank you.
Expert:  Viet - Technician replied 8 months ago.
If that does not work, please try:If possible, press & hold the Power button on the iPhone until it lets you slide to turn off, then slide to power off.Open iTunes program on a Windows or Mac computer. If needed, download and install the iTunes software at the Apple website below on the computer first:http://www.apple.com/itunes/download/Connect the iPhone to the computer with the USB Cable.On the iPhone, press and hold the Home button and the Power button at the same time.After 10 or 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.Click Restore / factory reset, and continue.Note: The steps must be done correctly; you may have to try a couple of times, or so.You can also see the video instructions at the website below; it may be easier:https://www.youtube.com/watch?v=34v8HMC9B98When you are available, please reply at the box below to continue. Thank you.
Customer: replied 8 months ago.
Thank you. Much too complicated for me my daughter is coming over tonight to, hopefully, sort me out.
Expert:  Viet - Technician replied 8 months ago.
You're welcome. OK, you can have her try my suggestions. Please let me know how it goes any time. Thank you.
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 35256
Experience: Electronics Tech. Troubleshoot consumer electronics devices.
Viet - Technician and other Electronics Specialists are ready to help you
Customer: replied 8 months ago.
My daughter fixed it by putting in a different Passcode.She said that it just came into her head thinking of dates relating to me. so we didn't need to connect up to the computer etc. Anyway thank you for your trouble and sorry for being a nuisance.
Expert:  Viet - Technician replied 8 months ago.
You're welcome. Great. If you need anything else, please let me know any time. Thank you very much.

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